"I think I'm getting fatter by the day waiting on my Peloton to arrive," said the customer, who asked not to be identified in order to speak candidly. ![]() After initially setting a delivery date of December 24, emails shared with Insider show the shipment continued to get delayed, and is now slated for February 11. Didnt Find What Youre Looking for (866) 679-9129 Live Chat Our team is available between 6 AM - 12 AM ET, 7 days a week. Simply visit the website and click Log In located in the top navigation. They bought themselves cycling shoes while they waited the seven weeks. One customer in Madison, Wisconsin, told Insider he ordered the Tread during a Black Friday promotion in late November. Peloton Protection Plans Train day in and day out with peace of mind when you add additional protection to your Peloton pr. Its easy to find your order status if you have Peloton account. When they ordered, Peloton said the bike would show up on January 12th after Christmas, but close enough, they figured. Many said they've waited weeks to have the machines delivered, only to find their delivery slot changed at the last minute. Peloton Delivery Tracking and Status Delivery Methods As mentioned above, Peloton currently has the following shipping methods: Peloton’s Delivery Team XPO Logistics Other Third-party Deliveries (for example JB Hunt) Each shipping company handles a different area. Some told Insider they've considered cancelling orders and shopping elsewhere.ĭozens of Peloton customers have taken to Facebook to complain about delivery issues on bike and treadmill orders, which are fulfilled by one of Peloton's delivery partners, including XPO Logistics. Peloton customers like Selby say they're still having issues with delivery delays and last-minute cancellations, even after the company said last year it was addressing these problems. ![]() Account icon An icon in the shape of a person's head and shoulders.
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